Booking conditions

We are Islandii Ltd. (company registration number 11988247) (“We”, “us” and “our”) of 65 London Wall, London, England, EC2M 5TU. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’, ‘organizer’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour, and other arrangements detailed on your confirmation (including any additions or amendments).

Our obligations to you will vary depending upon whether we package arrangements for you, or act as an agent for another travel supplier. References to packages in these Booking Conditions are to packages for which We are the organizer, and if we sell you arrangements on behalf of another travel supplier as an agent, your contract will be with that supplier.

Our agreement

You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:

Key terms

1. You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements;
2. You can make changes to your confirmed arrangements in certain circumstances. We will make a charge for processing these changes;
3. We may make changes to and cancel your confirmed arrangements but we will provide suitable alternatives and pay you compensation in certain circumstances if we do so;
4. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.

For all bookings, the party leader must be at least 18, and must be authorized to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorized and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, Our agreement becomes binding when we issue a confirmation, either directly to you or via any agent we have authorized to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them. It may harm your rights and ability to travel if you don’t.

How to book

To make a booking you can contact us in several ways: via our website at islandii.com, through WhatsApp , via email info@islandii.com, or by using our online form. The person making a booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party.

  1. Once we receive a request, we check availability and confirm the price.
  2. If the villa is available, we make a reservation in your name and send you an invoice.
  3. If your reservation dates are outside the resort free-cancellation period, only a small deposit will be required. And balance is before the free-cancellation period ended. NOTE: each resort has its own free cancellation period. It can be 7-45 days prior to arrival. Otherwise, full advanced payment will be required upon reservation.

As per guest houses, catamarans and liveaboards – we have direct contracts.

You will need to pay a non-refundable deposit (for guest houses, liveaboards, island resorts, and sailing catamaran).

ATTENTION. The resort package includes accommodation, meal plan, transfer Airport-Resort-Airport, taxes and ALL available discounts/special offers on your date of booking.
The guest house package includes accommodation, meal plan, transfer Airport-island-Airport, excursions (optionally) taxes and ALL available discounts/special offers on your date of booking.

Online bookings

By clicking to book holiday arrangements and entering your personal and payment details on our website, you are making us an offer to purchase the arrangements selected, if they are available. When we receive this offer, we will contact the supplier of the arrangements concerned. Each supplier will require a short period of time to check to see if your chosen arrangements are still available at the price quoted. We will not take any payment from you at this stage.

When you make an offer to us to purchase the arrangements selected, and should the arrangements requested be available at the price quoted, payment will be taken from you at this stage and your booking with be confirmed by the issue of a confirmation invoice.

If the arrangements are available but not at the price quoted, we will contact you by email to give you the option to purchase the arrangements at the revised price. Your booking will be confirmed by the issue of a confirmation invoice.

Payment

You must make payment for your arrangements in accordance with the instructions we give. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges set out in clause 7 below will become payable.

Guesthouses. A non-refundable deposit, the amount depends on a confirmed package at the time of booking (after we receive official confirmation of availability) the amount notified to you at the time of booking. By credit/debit card (fee is 3,5%) or bank transfer. The balance has to be provided on arrival at the guest house while check-in time.

Island resorts. A refundable deposit is required upon confirmation (after we receive official confirmation of availability from a resort). The balance is 12-30 days prior to arrival (depending on the resort cancellation policy). Available payment options are by bank transfer (an extra charge for bank transfer will be applied by the bank) or by credit/debit card (fee is 3,5%).

For last-minute bookings (less than 7 days prior to check-in) – full payment by card (fee is 3,5%) will be required.

Sailing Catamaran. A non-refundable 15% deposit of the holiday cost notified to you at the time of booking (after we receive official confirmation of availability) by bank transfer (an extra charge for bank transfer will be applied by the bank) or credit/debit card (fee is 3,5%). The balance has to be provided at the beginning of the month of starting the trip.

Liveaboards. A non-refundable 30% of the invoice value needs to be paid upfront within 07 days of confirmation in order to secure the booking. The remaining 70% or final payment shall be made not less than 45 days prior to the arrival date, if this payment is not made within this time period we have the right to cancel the booking. If the booking is made less than 45 days before the arrival date, 100% of the payment shall be made in order to confirm the booking

If we accept your booking, we will issue a Booking Confirmation (Voucher) and Invoice. A contract will exist between us from the date we issue the Voucher and Invoice When you receive the Booking Confirmation (voucher) and Invoice, please, check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those on your passports. Unless we are responsible for the mistake, we will not accept liability if the supplier refuses to board because the name(s) shown in your passport differ from those on your ticket. If there is an obvious error on the Confirmation Invoice, we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go.

Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.

When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason.

Special request

Special requests relating to your arrangements must be advised to us at the time of booking. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.

The price you pay

We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed arrangements.

The price of your confirmed arrangements is subject to variations that occur solely as a direct consequence of changes in:

the price of the carriage of passengers resulting from the cost of fuel or other power sources; or

the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including, but not limited to, tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. Price variations will be calculated by applying the cost differential we experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

Please note that our prices are issued in USD due to supplier (resorts, guest houses, etc.) requirements.

Changes and cancelations by you

If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges below. Where we are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

You may cancel any package arrangements prior to their commencement (following the process outlined above) in the event that

1) circumstances amounting to unavoidable and extraordinary circumstances are occurring at the place where your arrangements are due to be performed or its immediate vicinity;

2) those circumstances make it impossible to travel safely to the travel destination, and;

3) the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances.

We will refer to and take into consideration Foreign Commonwealth and Development Office guidance when determining whether your booking is affected. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result. You acknowledge and agree that if the circumstances in question existed at the time you placed the booking, they will not be considered unavoidable nor extraordinary, and accordingly, you may not rely upon them should you choose to cancel your booked arrangements between the time you made the booking and the time of travel. All bookings canceled in such circumstances will be subject to our standard cancellation charges (set out below).

If any member of your party is prevented from traveling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not traveling or for unused services.

Charges in the event of a cancellation

The following cancellation charges will be payable where you cancel or your booking is canceled in accordance with these Booking Conditions (e,g. where you fail to make payment as required) except where otherwise stated. The cancellation charges set out below exclude any amendment charges. Amendment charges and insurance premiums are not refundable in the event of the person(s) to whom they apply canceling.

Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.

Guest houses. Only non-refundable deposits will be charged.

Resorts. Free cancelation depends on the resort (7-30 days). Contact us before providing payment. Non-refundable deposits will not be provided.

Sailing catamaran. Non-refundable deposits will be charged. 30 days or less – 100% of total holiday cost.

Liveaboard. More than 70 days prior to the arrival date – No cancellation charge/only non-refundable deposits will be charged. Between 40 and 70 days prior to the arrival date – 50% of the full invoice value will be charged. Less than 40 days prior to the arrival date – 100% of the full invoice value will be charged. No-shows and Early Departures – 100% of the full invoice value will be charged.

Changes and Cancellation by us

Changes and cancellations to package arrangements before departure

Most changes will be insignificant and we reserve the right to make them. We will have no other responsibilities to you in respect of any insignificant changes.

Examples of “insignificant changes” made before departure include the following:

– A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a significant change to your confirmed arrangements and we reserve the right to do so. A significant change is one where we significantly alter any essential element of your arrangements (other than the price) owing to circumstances beyond our control. Examples of “significant changes” made before departure include, but are not limited to, the following:

– A change of accommodation resort for the whole or a significant part of your time away.

– A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

– A change of outward departure time or overall length of your arrangements of twelve hours or more.

– A significant change to your itinerary, missing out one or more destinations entirely.

– Where we or our supplier can no longer fulfill any special requirements that we have accepted and confirmed on our confirmation invoice and this will have a significant impact on your arrangements.

If we have to make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:

– (for significant changes) agreeing to the changed arrangements,

– accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or

– accepting an offer of alternative arrangements of comparable standard from us, if available.

(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).

You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.

Subject to the exceptions detailed below and where your arrangements are a package, we will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B of clause 12.

We will not pay you compensation where:

we make a significant change or cancel before you have paid the final balance of the cost of your arrangements;

we make a significant change or cancel as a result of unavoidable and extraordinary circumstances;

we cancel your arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached.

We will not make a price reduction or pay you compensation; and the above options will not be available where:

we make an insignificant change;

we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);

where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Changes and cancellations to all other bookings by the supplier

We will inform you of any changes or cancellations to arrangements we have sold you as an agent for other suppliers as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame stipulated by the supplier. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Extraordinary Circumstances

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Assistance to those traveling on a package in the event of difficulty or unavoidable and extraordinary circumstances

Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances as set out in this clause 9. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact info@islandii.com

Complaints

If you experience difficulty or lack of conformity during your holiday, you must inform us without undue delay so that we can take steps to assist you or put things right, if you fail to do so we will be unable to consider any claim for refund or compensation. You should also contact us by emailing info@islandii.com. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.

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